Please carefully review the policies below before placing an order. (Updated 5/14/10)

Production Times
- With a few exceptions, all products are created just for you when you order. Please allow up to 3 to 4 weeks from receipt of payment for delivery, especially during peak times (holiday season or initiations season).
- When ordering large orders for your chapter (8 or more items), please contact me at least 6 weeks in advance to see if your order can be processed and shipped before your deadline. Remember that many chapters place larger orders at the same time - don't risk not receiving your order in time by waiting to confirm your order with me.

Payment Policies
- PayPal payments are preferred as they allow for quick and easy payment using your checking account, debit or credit cards. Setting up an account is easy and you will be emailed an invoice for your order. Checks or money orders are also accepted. Please allow time for your check to clear before products are shipped.
- Please do not place an order until you are ready to send payment. Work on your order will not begin until your payment has been received. Note that your order may not be received in time for an event (i.e. initiations) if you delay payment (see above "Production Times").

Shipping Charges & Policies
- All products are shipped via the US Postal Service. Generally, Priority Mail is 2 to 3 day service and you will receive a shipping confirmation with a tracking number when you order is shipped. Shipping and handling charges are $5 per order of $1-$74; Orders of $75 or more will be shipped free of charge.
- For orders containing both cmh Designs and 31 merchandise, please contact me regarding shipping as these may be shipped separately.

Bulk Discounts & Rush Charges
- Bulk discounts are offered on letter shirts as follows: 5% off for orders of 20 or more shirts; 10% off for orders of 35 or more shirts.
- Should you need a large order (8 or more shirts) delivered in less than 4 weeks, you may be subject to a $50 rush charge for the order. Please also need note above about payments and production times.

Return & Exchange Policy
- All cmh Designs products are made with the best materials available and with careful attention to detail. If you feel that part of your order is defective or incorrect (wrong size or color), please contact me to arrange for replacement.
- Please be aware that my cmh Designs products are custom-made to order; if you are unsure of what size you should order or about a fabric/color combination, please ask before ordering.
Any exchange not due to defects or company error will be charged a 20% restocking fee and shipping charges for the new item. Return shipping will be not be refunded.

Monogrammed Gifts & Accessories
- My Independent Consultant business for monogrammed gifts and accessories is separate from cmh Designs.
- Please email me at chrissy.lux@gmail.com for more information on these products, how you can earn free merchandise, and for fundraising opportunities through this separate business venture.